Thursday, October 12, 2017

3 Things to Consider Before Jumping Into BYOD

7 Must Haves for Your Small Business Website

3 Things to Consider Before Jumping Into BYOD

You’ve read it time and time again. “Bring Your Own Device” isn’t a trend, it’s the future. Workplaces where companies let workers use their own devices for work purposes are the new normal. BYOD attracts new hires and lifts employee morale and productivity. But this doesn’t mean a small business owner should recklessly jump right into BYOD just because everyone else is doing it.  Data and network security concerns have to be thought out, defined, and addressed in a comprehensive BYOD policy. Here are three things to consider.

Cost of Support

Most businesses salivate at the thought of the money saved by having employees participate in a BYOD program. With employees using their own devices for work, there is no need to shell out thousands of dollars for desktop PCs, smartphones, tablets, and laptops. While that’s undoubtedly a huge incentive, extra support costs must also be factored in. Chances are your employees aren’t necessarily tech savvy and will need help deploying applications and performing basic yet very necessary maintenance techniques. Unless you have a dedicated IT support team, which most SMBs do not have, you will need to turn to a Managed Service Provider (MSP) in your region for support. A MSP can provide specialized expertise and leverage Mobile Device Management (MDM) tools to keep your network infrastructure and business applications monitored, secured and fully optimized.

Limited Number of Support Devices

Obviously you can’t accommodate EVERY employee-owned device. Limiting the types of devices accepted in your BYOD program will mitigate any need to pay for software or equipment upgrades for outdated devices and keep your infrastructure safer as a whole. It’s important to not be too exclusive, select a broad range of devices and their more recent releases to accommodate the varied preferences/tastes of your employees.

Legal Risks

Adopting BYOD at your workplaces will expose your company to more legal risks. Sensitive business or private client/customer data can potentially be exposed if devices are lost or stolen. The personal online habits of your employees can also increase your network’s vulnerability to viruses, phishing, or hacking schemes designed to steal such data. These increased legal risks are another reason why SMBs must take precautions such as working with a MSP that offers a solid MDM solution to ensure all employee devices are configured, deployed, managed and monitored in a manner that prioritizes data integrity and security.

Contact us at Mohawk Computers

Thursday, October 5, 2017

A Smarter Approach to Mobile Device Management

A Smarter Approach to Mobile Device Management

More people today use personal mobile devices like smartphones and tablets for business purposes. Such devices, coupled with greater Wi-Fi accessibility and cloud services, have empowered us with the ability to access data and do business from practically anywhere at anytime.

Needless to say, many small-to-medium sized business owners have embraced the BYOD (Bring-Your-Own-Device) revolution. The benefits are obvious; increased employee productivity, enhanced services to customers/clients, and better overall customer and employee satisfaction.

But what about the potential consequences associated with this mobility revolution? Are small business owners doing enough preemptive planning to address potential risks that could arise with the use of BYOD devices?

Mobile Device Management - Questions Every SMB Should Ask

First, it is important that small business owners honestly assess whether their systems, networks, data, and overall infrastructure are ready for the use of an array of mobile devices.

Once it is firmly established that both internal IT and components in the cloud are prepared for BYOD, solutions should then be put into practice that are concurrent with terms of use policies or any guidelines pertaining to remote/telecommute workers or the sharing of sensitive data. The following questions should be answered.

  • What particular devices or applications are permissible for work use? Assuming security requirements are in place, not every device or application will meet those.

  • Will anyone in the company be tasked with the daily management of BYOB strategies? What should BYOD policies cover and what kind of management solutions will be needed? Would a BYOD management tool that collects device information, deploys and monitors usage, and offers insight into compliance be helpful?

  • Which costs will be the responsibility of the employee? This pertains to any fees associated with usage - from network plans, to the device itself, to software, accessories and maintenance costs.

  • What data will be accessible? Will data encryption be necessary for certain information traveling through the personal devices of employees? Which employees will have read, write, update/delete privileges?

  • What is the process when handling sensitive data stored on lost or stolen devices, or the personal devices of ex-employees? Does the company or organization have the right to wipe out the entire device or just corporate data and apps?

BYOD is here to stay as it affords smaller-sized companies the mobility of a corporate giant without a huge investment. But when it comes to ensuring that devices, applications and networks are safe from the variety of threats linked to greater mobility, small business owners may find it necessary to enlist the help of a managed service provider to adequately take on mobile management challenges and provide ongoing consultation.

Contact us at Mohawk Computers

Thursday, September 28, 2017

4 Essential Pieces to Any Small Business BYOD Strategy

7 Must Haves for Your Small Business Website

4 Essential Pieces of Any Small Business BYOD Strategy

Believe it or not, once upon a time, kids at the bus stop didn’t have cell phones and the mobile device strategy of many businesses was typically "you’ll take what you’re given, refrain from using it for any personal use, and the data may be scrubbed clean whenever we please."

We’ve come a long way.  Today, businesses really have no choice but to let employees use personal devices for work purposes.  Blurred lines now make it difficult to differentiate between what is professional and what is personal.  A company or organization may partially pay for an employee’s tablet computer or smartphone, but that same device is used to upload photos to Facebook or download torrents of this season of Game of Thrones.

Naturally, security and privacy issues are a concern since these devices sync to the company network.  Larger corporations may be able to hire IT support or produce sophisticated BYOD guidelines for employees to adhere to, but smaller businesses have limited resources.

In fact, recent surveys suggest that the small business sector is doing very little to preemptively prepare for potential network security risks that could arise with the use of BYOD devices.  This could prove to be disastrous.

The practical reality is that employees are going to use their mobile devices for personal use.     However, too many firms have overlooked what this means for their data security.

Implementing a comprehensive BYOD policy right now, rather than when it’s too late, is important.  We’ve compiled a list of four items that any business currently building a BYOD strategy must consider.

  • It must clearly be outlined what specific devices are permitted for work use.

  • The company/organization must have the ability to remotely delete company-sensitive data from mobile devices without the device owner’s permission.  Remote deletion capabilities are much more refined these days; simplifying the removal of enterprise-related data from devices, while leaving other content like personal photos, contacts, apps and music downloads intact.

  • Written policies should be put into effect that correspond with terms of use policies and any guidelines pertaining to remote/telecommuting workers or the sharing of sensitive data.   There should be clearly defined consequences for violating any or all policies.

  • Employee privacy should be discussed within the BYOD policy since employees often use these devices to check personal email, browse or post to Facebook and Twitter feeds, instant message, and store personal documents, photos, music and movie downloads.   Employees must understand that employers still have access to the content stored on these devices.  Location tracking, which gives employers the ability to locate employees, is also something to discuss since many people don’t necessarily welcome that kind of surveillance.

It is understandable that BYOD and more mobile employees have some small business owners feeling anxious and nervous.  But mobile management tools, periodic conversation, security checks, and research will do wonders when it comes to keeping small businesses safe.

Contact us at Mohawk Computers

Thursday, September 21, 2017

Keep Your IT Guy and Outsource IT Services, Too

7 Must Haves for Your Small Business Website

Keep Your IT Guy and Outsource IT Services, Too

Everyone in the office loves Eric. Sporting a different ironic t-shirt everyday, Eric is the one we call when technology spits in our face. Whether it's a slow system, a bug that needs to be squashed, a website issue, or a crash that results in unexpected downtime and data loss, Eric is right there. Not only does he get to the bottom of any issue but he also rights the ship like he's some sort of miracle-working captain who just happens to have a pretty wickedly funny Peter Griffinfrom Family Guy impersonation.

But business is growing and Eric is overworked. Eric has certain skills that you'd love to use to develop innovative applications and revenue-generating projects-- but he's too busy running around fixing things that break. Or he's performing the most mundane and routine tasks day-in-and-day-out just to keep things secure and running smoothly.

You get a sense that Eric's overburdened and he's saddled with too many responsibilities. His demeanor has changed from pleasant to moody. He's listening to angrier metal and punk music and you're noticing cracks in his work. You fear Eric is being pulled in too many directions and the reliability of your server, network, and applications, as well as the integrity of your data, are all at risk.

Someone who has watched a bit too much of Donald Trump on The Apprentice might think Eric should be fired. We're not going to fire Eric. But we're also not going to hire a full-time salaried Robin to his Batman or Cheech to his Chong. We're going to help Eric by exploiting IT automation and managed services to handle many of the monotonous tasks making Eric hate his job right now.

Let's help Eric.....

  • Focus Primarily on Cost-Cutting and Revenue Increasing Projects: First things first, Eric has to realize that he can't do everything himself. Where are his skills best used? Whether it's processes that help drive down costs or ones with the potential to raise revenue, evaluate the projects in the queue and rank them by what impacts the bottom line the most.

    Once that's done, look at the day-to-day processes designed to keep things running securely and efficiently. What can be off-loaded from Eric? Determine which of those tasks can be automated either through the cloud or managed services.

  • Take to the Cloud: Some IT people fear the cloud spells the end to their job security. Meanwhile, the cloud can actually help them take on a more prominent contributing role in the company's success.
    The cloud should be seen as another tool that further eliminates the mundane yet necessary daily drudgery from their workday. Those who work WITH the cloud will find that they have more available time to take on more meaningful cost cutting or revenue generating projects.

  • Use a Managed Service Provider: Using outsourced managed services not only alleviates much of Eric's pressure and stress, but also boosts productivity and gives the company a much improved ROI (Return-on-Investment) on their technology investment.

    While technology has gotten easier for the end user, it has become more complex on the backend with the advent of virtualization, cloud computing, and advanced infrastructure.

    Using an MSP gives Eric access to a trusted advisor, a 24/7 help desk, remote monitoring and management tools, mobile device management tools, and much better disaster recovery and business continuity solutions. All without the overhead that comes with hiring more help for Eric. MSPs offer a consistency to not just your end-user but also your main IT guy who will certainly appreciate the help.

Contact us at Mohawk Computers

Thursday, September 14, 2017

How to Trim the Fat From Data Center Costs

5 Things SMBs Can Do Right Now to Preserve Their Network and Systems

How to Trim the Fat From Data Center Costs

When smaller businesses look to cut costs, they commonly take shortcuts that are risky to their bottom line. They may go out of their way to avoid upgrading dated hardware, buying software licenses, or increasing bandwidth. In some instances, they layoff in-house IT support, or avoid hiring new help, even as the business grows. This often leads to a very cranky and disgruntled "IT guy" with a bad attitude as he or she runs around the office putting out one fire after another – feeling overburdened and underpaid.

Operating even the most basic data center today means recurring operating expenses that aren't affordable for most small-to-midsize businesses.

Unfortunately, SMBs just have to accept that keeping their data center alive and kicking means significant overhead and expenses. That's just the way it is.

Or is it? There are actually several ways to reduce data center infrastructure costs without sacrificing the efficiency of your network, server, and applications, or the sanity of your IT guy.

Rent, Don't Own: A data center needs experienced people and a virtual, always-on, 24/7 staff of administrators, networking experts, database specialists, systems managers, and dedicated IT personnel monitoring the network. From an economic perspective, it's simply more logical to "rent" these workers rather than hire permanent employees.

Keep Things Remote & Energy Efficient: According to a study published by the U.S. Department of Commerce, the fastest-growing sources of U.S. energy consumption are data centers. This is due to the increased power supply required to run and cool a data center. Hardware sprawl is also a problem contributor, as most businesses have space limitations and lack the available room for any additional hardware.

Embrace Outsourcing

Both of the aforementioned cost control measures can be accomplished by outsourcing data center operating expenses. Outsourcing isn't a dirty word. Managing IT on your own is difficult and far from cost effective. Outsourcing the day-to-day IT management responsibilities through a Managed Services Provider is a strategic way to improve the efficiency of operations and dramatically cut costs.

Is it any surprise that more and more SMBs today are tapping into the full spectrum of outsourced managed services to empower their business processes and reduce overhead? Are you?

Contact us at Mohawk Computers

Thursday, September 7, 2017

Click, Click, BOOM – You're in Business But Is Your Technology Ready?

Click, BOOM – You're in Business But Is Your Technology Ready?

It's a fast business world. Brilliant business ideas can be conjured up at some hipster-filled vegan coffeehouse, a website is thrown together, and poof... in no time at all there is a living, breathing, small business venture accessible from anywhere in the world.

But as your head hits the pillow at night, with visions of becoming the next Mark Zuckerberg dancing in your head, understand that many obstacles will greet you on your road to entrepreneurial success. A fresh innovative idea is merely a start. For every successful startup like Groupon, there are even more that have faltered. Some great, even revolutionary, business concepts that just faded into obscurity; leaving behind nothing but tales of what could've been and insurmountable debt.

Failed business technology is often a big reason for this. Many startups think big but tend to operate small-minded to keep overhead and costs down. They then find themselves completely unprepared to meet the demands of growth, particularly when it comes to their IT infrastructure. There is no one-size fit all approach to how to manage technology for optimal efficiency, uptime, and profitability. Especially given the challenges of limited budgets and the need to keep overhead down.

So exactly how do SMBs make sound decisions regarding their technology infrastructure? Choices that are cost-effective enough to get their business off the ground and running without screwing them over once it truly takes off?

Combine On-Site and Off-Site Support for the Best of Both Worlds

Over 45% of SMBs have no dedicated in-house IT staff and no contracted IT consultant regularly monitoring and managing their technology. Roughly only 7 percent of SMBs have a full-time onsite IT technician on payroll. The rest rely on third-party on-call IT companies who appear only when technology goes haywire and disrupts business. These on-call companies can sometimes take a day or two to even show up, which means issues aren't resolved in a timely and efficient manner. And did we mention they're expensive?

Most SMBs say they simply can't afford full-time in-house support. Even those who do budget for it face overwhelming challenges. They often experience a revolving door of on-site help who leave for a larger company and better salary once they've beefed up their resume. And those hires that do remain loyal often feel as if they have no reliable help and become overworked and frazzled as the business and their responsibilities grow. Discontent may even set in if wages aren't raised proportionately to the added responsibilities, or if they grow bored of doing the same mundane repetitive work everyday.

But today's SMB has access to technology that won't drain resources. In particular, the evolution of cloud computing and managed services can either automate or re-assign a lot of the day-to-day caretaking of technology to remote employees, leaving onsite support available for more meaningful and potentially profitable projects.

Better yet, it saves money on equipment costs.

Whenever possible, a mix of on-premise and off-premise IT support is the best way to make your technology scalable and prepared for growth.

Contact us at Mohawk Computers

Thursday, August 31, 2017

Three Steps To Fix IT Management for SMBs

Understand How Data Loss Can Happen…

Three Steps To Fix IT Management for SMBs

Small-to-medium-sized businesses (SMBs) tend to have a more difficult time managing IT than larger enterprises. Despite being as technology dependent as larger enterprises, SMBs have tighter budgets and fewer resources to devote to IT management. This leads to a more reactive "break-fix" approach to their technology that never does any smaller company or organization any good.

Here's what break fix most often leads to. If the burden rests on the shoulders of hourly or salaried in-house IT support, and they're too busy putting out fires all day, then their skills and talents are essentially wasted.

If there is no in-house tech support, and many smaller companies and organizations don't have even one onsite "IT guy", SMBs are commonly taken for a ride by some of the more unscrupulous on-call IT consultants.

Although "If it ain't broke, don't fix it" is a popular saying, it should never be applied to the management of business technology. The cost of downtime can crush any barely surviving small business. The combined impact of lost revenue, lost productivity, and lost brand reputation is a severe hit that many SMBs aren't built to withstand.

It pays to be proactive, not a reactive about technology. This requires a cultural shift from how IT has commonly been handled in the past. Say goodbye to manual, yet necessary, processes and hello to a better way for businesses to meet their technology needs - a smarter and more cost-efficient way.

Three Steps To Better Manage Your Business Technology

Be Proactive – More often than not, it's the things that aren't caught early on that turn into costly business disruptions. For instance, many of the hardware, software, and application failures that cause downtime occurrences are preventable; they're just not detected and addressed early enough.

SMBs today have the advantage of using a Remote Monitoring and Management (RMM) tool to help their existing in-house support staff get a grip on their workload.

A RMM tool, combined with an outsourced 24/7 Network Operations Center (NOC), monitors your technology all day and all through the night via one comprehensive interface that is even accessible with a mobile device. This kind of around the clock monitoring transforms technology management. Problems can be nipped in the bud with an alert and prompt ticket resolution before they turn into major issues that disrupt day-to-day operations.

Automate/Schedule Mundane Tasks – Free the in-house support staff from everyday manual maintenance and monitoring by automating a broad range of IT security and monitoring tasks.

Get More From Your In-House Team – If you have any in-house IT support, you've likely hired some incredibly skilled and talented people who would be more worthy contributors to your company or organization if they weren't always so tied up fixing things and performing monotonous tasks. With RMM and NOC solutions, SMBs can put these individuals to work on projects that matter. They are freed-up to work on concepts, strategies, and application development that better serve your customers, employees, and suppliers, truly giving business a competitive advantage.

Contact us at Mohawk Computers