Thursday, June 29, 2017

Understand How Data Losses Happen - In Order to Prevent Them

Understand  How  Data Loss Can Happen…

Small business owners are often worried about data loss. Rightly so, because data loss has the potential to wipe out a business. We have identified the most common forms of data loss so you can see how they fit into your business and assess the risks related to each of these pitfalls.

1. Human Error - Human error - by way of unintentional data deletion, modification, and overwrites - has become much more prevalent in recent years. Much of this is the result of carelessly managed virtualization technology. While virtualization and cloud computing have enabled improved business continuity planning for many businesses and organizations, humans must still instruct this technology how to perform. The complexity of these systems often presents a learning curve that can involve quite a bit of trial and error. For instance, a support engineer may accidentally overwrite the backup when they forget to power off the replication software prior to formatting volumes on the primary site. They will be sure to never do that ever again, but preventing it from happening in the first place would be more ideal.

2. File Corruption - Unintended changes to data can occur during writing, reading, storage, transmission and processing - making the data within the file inaccessible. Software failure is a leading cause of data loss and is typically the result of bugs in the code. Viruses and malware can also lead to individual data files being deleted and hard drive partitions being damaged or erased.

3. Hardware Failure - Storage devices may be at risk due to age, or they may fall victim to irreparable hard-disk failure. Viruses and hackers can also potentially shut down a hard drive by inserting undeletable malicious code and huge files via open, unprotected ports. If these malicious programs cannot be deleted, the entire hard drive may have to be reformatted, wiping out all the data.

4. Catastrophic Events/Theft - The threat of catastrophic events such as fire, flooding, lightning and power failure is always a concern. Such events can wipe out data in a millisecond with no warning. Theft is also a data loss risk that companies must address. While advances in technology like anytime/anywhere connectivity, portability and the communication/information sharing capabilities of social media and crowdsourcing have revolutionized business - the risk for theft is even greater due to this increased accessibility. More people are doing daily business on their laptop, iPad and mobile phones. They are also carrying around portable media like thumb drives, USB sticks and CDs. Physical theft of any of these devices can spell big trouble.

Data loss is as unique as the various sources from which it comes. The key is to identify the areas in which your business is weak and work towards a mitigation plan for each one of them. An MSP can act as a trusted partner in such cases, holding your hand through the process of safeguarding your data.

Thursday, June 22, 2017

The Benefits of a Managed Service Provider

The Benefits of a Managed Service Provider

Managed Service Providers - or MSPs - are often recommended as a cost effective IT solution for small businesses. For a minimal monthly fee, MSPs provide a reasonably priced solution to the complex technology pains of small businesses. Here’s a look at the various benefits an MSP can offer your business…

  • Freed-Up Resources and a Renewed Emphasis on Core Business - Both business owners and internal IT staff would much rather focus on revenue enhancing tasks like product development or the creation of cutting-edge applications/services. This is one reason routine monitoring and maintenance tasks are often neglected by an internal IT person or team, which always proves to be detrimental much later.

    Often misportrayed as a “threat” to an internal IT person or staff, MSPs can instead relieve internal staff of mundane network operations maintenance, repetitious monitoring of server and storage infrastructure, and day-to-day operations and help desk duties.

  • A True Partner Sharing Risks And Responsibilities -The goal of an MSP is to deliver on contracted services, measure, report, analyze and optimize IT service operations, and truly become an irreplaceable catalyst for business growth. Managed Service Providers not only assume leadership roles, they enable risk reduction, enhance efficiency and change the culture by introducing internal IT operations to new technologies and processes.

  • Access to Expertise, Best Practices and World-Class Tools and Technologies - MSPs have experience with a variety of businesses and organizations. Managed Service Providers can keep your business relevant and on track with continually evolving technology, support, and productivity demands. Let’s face it, no small or medium sized business can afford to fall behind with technology trends in today’s business world.

  • The Benefit of a Full-Time Fully Staffed IT Department at a Fraction of the Cost - Most small business owners live and die by proactive management. They just haven’t had the budget, resources or access to on-demand expertise to be proactive with information technology management. A Managed Service Provider gives business owners and overwhelmed internal IT staff affordable computer and server support, remote monitoring of critical network components like servers and firewalls, data backup and disaster recovery, network security, custom software solutions, and technology evaluation and planning.

Managed Service Providers can decrease the overall IT support costs by as much as 30% to 50%. Rather than being stressed about technology, business owners can instead get back to focusing on growing their business. All while enjoying the benefits of highly-trained IT experts boosting their network’s reliability and performance.

Thursday, June 15, 2017

Six Steps to Better Data Backup and Quicker Recovery

Six Steps to Better Data Backup and Quicker Recovery

Think Quicker Recovery Time, Not Quicker Backup - While incremental backups are much faster than executing a full-backup, they also prolong recovery time. In the event of data loss, a full restore will require loading the most recent full backup and then each incremental backup tape. Having too many incremental backup tapes not only adds time to this restoration process, but it also increases the probability of not recovering all of your data. A tape could be lost, unintentionally skipped over, or contain corrupted data. Be sure to focus on optimizing the restore time to ensure faster data recovery. A quicker recovery time should be the main objective, not the need for a quicker backup process.

Maintain Sufficient Backup History - Within the blink of an eye, current data files can become corrupted and inaccessible. This will necessitate the loading of an earlier data backup that is clean of corruption. Many smaller companies make the mistake of failing to keep a sufficient backup history.

Be Sure to Backup Essential Data AND Applications - Some businesses don’t feel the need to backup all data, but be sure essential databases, documents and records are backed up frequently. Don’t overlook applications that are critical to day-to-day business operations either. Many companies fail to backup applications, only to realize when it’s too late that they don’t have access to the original installation disks when they’re trying to recover from data loss or an outage.

Have Off-Site or Online Backup - Some businesses backup data simply by moving essential files to tapes or external hard drives that are then stored somewhere onsite. But if they’re kept onsite, what happens if a fire, flood or other natural disaster takes out not just your server but your backup tapes and drives? Onsite backups can also be susceptible to theft. Having secure off-site, or even online backup, is simply the smart thing to do to ensure quick recovery when trouble comes to town.

Fix Broken Access Controls on Your File Server - Many businesses have folders with confidential data residing on a file server with overly permissive access controls. Why take the risk of having a disgruntled - even former - employee access and misuse this data when access can be limited to only those in the company who need it?

Be Sure to Test Restores - It happens time and time again. Business owners think they have a data backup plan in place. Tapes are changed diligently each day and everything appears to be backed up and good to go. However, it turns out the backups haven’t been working for months, sometimes even years, right at the very moment they’re needed. Either the backups had become corrupt and useless or large segments of data were not being backed up. This happens often. Don’t let it happen to you.

Thursday, June 8, 2017

Seven ‘Must Haves’ for Your Small Business Website

7 Must Haves for Your Small Business Website

Your website represents your business and so building and maintaining it need to be of primary concern to you as a business owner. We often find business owners struggling with their websites saying things like: "My website looks great, but I am not able to convert" or "I invested so much into creating my website, but I don't get many hits.” These things are very common pains faced by businesses, especially small business. If you aren’t sure where to start your site improvement project, this post will get you rolling in the right direction with seven key areas you need to pay attention to when it comes to your website.

1. Content - Make sure your site has a significant amount of content and that the content is relevant and meaningful. Having the right amount of good content adds value and appeals to your target audience. Don't fill the site with jargon and keywords just for the sake of it, lack of relevant content won’t help you improve your conversion rate.

2. Testimonials - Nothing has more impact on your prospects than them hearing about your product/service from their peers. So make sure your site showcases testimonials from your satisfied customers.

3. Social Media Icons - Social Media, when done correctly, it is a great medium to enhance your brand presence online. Get on popular social media networks and invite your website visitors to join you there - that way they will hear more about you from your fans at the social network.

4. Contact Information - Tell your web visitors how to get in touch with you. They shouldn't have to search the entire site before knowing how to contact you. Provide your contact information/contact form very clearly for them to use.

5. Tracking - Incorporate a web-site tracker that helps you track the leads that come in from your website. You can use services such as Google Analytics that are free and provide you basic details such as number of hits, location, time spent on pages, etc.

6. Loading Time - Web visitors today have little patience and lots of choices. So, it is important that your site loads quickly, otherwise they move on to the next search result.

7. SEO - Search engine optimization is a key factor in determining the ROI of your website. Make sure your site is optimized for search engines so that it shows up when your prospects search for you.

Thursday, June 1, 2017

Mitigate Costly New Technology Risks for Continued Stability and Profitability

Mitigate Costly New Technology Risks for Continued Stability and Profitability

Partnering with a managed service provider (MSP) is one new approach being used by many companies like yours. Experienced MSPs have access to newer tools that reduce costs by automating many routine in-house labor intensive processes. Break-fix is labor intensive, and labor is one of the most expensive operating costs within your IT infrastructure. The new innovative tools that can be provided by MSPs generate real productivity increases and mitigate the risk of network failure, downtime and data loss from human error.

MSPs deliver a trusted foundation for your team and your customers. Some of the services and tasks offered include:

  • Remote Desktop Management and Support
  • Predictable Management of Critical Patches and Software Updates
  • Fractional Resource Availability of Best-In-Class Expertise – scaled to your needs
  • Implementing and Testing Backup and Disaster Recovery Processes
  • Performance of Inventory and Audits of Computer/Network/Software
  • Enforcement of Network/Security Policy
  • Monitoring of Network/Operating System and Alerts
  • Updating Anti-Virus Software and Detecting Spyware

Erase any misconception that managed service providers are nothing more than “outsourced” tech help priced to displace your in-house IT technician or team. The new MSP has defined new methodologies and technology partnerships to offer valuable preventative services that proactively locate and eliminate threats before a bigger problem arises.

MSPs today put considerable effort into understanding the operational and business needs of SMBs to develop and deliver a set of specific services that align technology with the SMB's business objectives. This is the reason you hear managed services often referred to as “partners." A present day MSP offers quantifiable economic value, greater ROI and decreased total cost of operation by streamlining costs and eliminating unnecessary lost productivity, revenue, and avoidable on-site IT consultant fees, in addition to eliminating the need for costly hardware/software repairs or replacement.